All Sales Are Final Due to the sensitive and personal nature of DNA gene testing, and in accordance with health, hygiene, and privacy standards in Malaysia, all sales are final. We operate on a strict no-return, no-refund, and no-exchange policy. Once an order has been processed and a DNA collection kit has been dispatched, we cannot accept returns or issue refunds.

Damages and Defective Kits While we do not accept returns, we are committed to ensuring you receive a working collection kit. Please inspect your order upon reception. Contact us immediately at customercare.dnaplusasia@gmail.com, if the kit is defective, damaged in transit, or missing components (e.g., missing swabs or tubes) so that we can evaluate the issue and assist you accordingly.

Exceptions / Non-returnable items Because our products involve the collection of personal biological samples, all DNA testing kits and associated lab services fall under the category of personal care and medical/health goods, which are strictly non-returnable.

Exchanges We do not accept exchanges for a different testing package once your original order is confirmed and processed.

Contact Us You can always contact us for any questions or concerns regarding your order at customercare.dnaplusasia@gmail.com