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Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Once your order has been processed and dispatched, you will receive a confirmation notification with tracking details (if applicable).
Shipping Method & Delivery Time
We use trusted courier services for delivery.
Estimated delivery times:
Malaysia (West & East Malaysia): 2–5 working days
International (if applicable): 5–10 working days
Please note that delivery times are estimates and may vary due to external factors such as courier delays, customs clearance, or unforeseen circumstances.
Shipping Fees
We offer complimentary shipping for all orders. No additional shipping fees will be charged at checkout.
Shipping Address
Please ensure that your shipping address is complete and accurate at the time of purchase.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
Risk of Loss
All products purchased from DNA+ are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.
No Returns & Exchanges (Important)
Due to the nature of our DNA testing kits, all sales are final once the order has been shipped.
We do not accept returns, refunds, or exchanges for any DNA test kits that have been dispatched, including but not limited to:
Change of mind
Opened or used kits
Personal preference
This policy is in place to ensure product integrity, hygiene, and safety standards.
Delays & Liability
DNA+ is not liable for any delays caused by courier services, customs processing, or events beyond our control. Delivery timelines are estimates only and are not guaranteed.
Contact Us
If you have any questions regarding your shipment, feel free to contact us:
DNA PLUS SDN BHD
📧 customercare.dnaplusasia@gmail.com
📞 013-4844484
🌐 https://dnaplus.asia/
Paving the Way for a Future of Precision Health with DNA PLUS
Integrate DNA gene technology, epigenetics, and personalized health insights
into your business and customer service system. We help you create higher value, build long-term customer relationships, and establish a more professional brand positioning in the era of precision health.
More than just genetic testing, it's a new direction for the era of precision health.
Why Choose DNA PLUS?
✔ Tap into new precision health markets
Integrate high-value DNA health services into your business ecosystem.
✔ Enhance brand professional positioning
Build greater trust by combining science, data, and personalized health approaches.
✔ Establish long-term customer relationships
From a single test,
extend to long-term health management and lifestyle optimization.
✔ Differentiate yourself in the market
Provide more technologically advanced and future-oriented health solutions.
Welcome to contact us
